OK, so the tutors for some reason do spend too much time welcoming you to the site and making small talk, but they are knowledgeable, especially in beginner college physics.
They need to slow down a little on their fast handwriting and open their sessions a little earlier (when I was a member, you couldn't get a tutor until 2 p.m.). They do know how to help, which is the most important thing about their service.
Dear Hank, Thanks for sharing your valuable feedback, we have escalated the issue to our academic team and ensured that the tutors will not take much time just for the introduction. We apologize for not assigning a tutor as per your requirement. Our Physics, Chemistry, Biology, and English tutors are available from 2pm to 2am EST, Math tutors are available 24/7. Thanks, Tutorvista Customer Care