Listen to all these negative reviews when they say not to order from Prom Girl! I ordered a dress online and I followed the measurement suggestion to find my size. When I received my prom dress it was too big in several spots and the proportions were really weird too. The cups were way too high on me, the waist was too loose and the dress was too long. Part of the dress was even falling off! The alterations ended up being more than the dress itself so I ended up taking it back. You can't get cash back so I only get $80 of store credit even though this is my senior prom so I don't need another prom dress after this year. Prom was just one week away so I had to find a new one fast. But the return takes longer than that to process so I had to buy a another dress. I ordered one and when it came it fit but it was too long. I thought I was in luck because of the perfect fit guarantee. SIKE. It only applies to dresses $150 or more and mine was $149... nice. Now it's been two weeks after prom and I still haven't gotten credit for my first dress.
We're sorry to hear the designer dress had any flaws and needed to be returned to us! Returns can take up to 5-10 business days to process once they're received but you were emailed with the code on 4/29. In regards to the alterations program, unfortunately sale items do not qualify regardless of the price. We apologize for any inconvenience this may have caused!