Hasn l.

Last year in August 2023, my AC malfunctioned, and I promptly contacted American Home Shield to send a technician for inspection and repair.

Despite multiple calls and inquiries for updates, I was consistently informed either to wait for a part that would allegedly arrive months later or to bear the cost of a new AC unit myself. I chose to wait, believing that the issue would be resolved in a timely manner as per what they told me.

However, each subsequent contact with your customer service yielded the same response - delays due to part availability, with promises that the part would arrive by January 2024. Disappointingly, January passed without any communication from American home shield end, prompting me to follow up in February.