I order $500.00 worth of saddle bags and pillion seat bags from them, after two weeks i started to call the phone number - it is not even an Australian company! Links back to somewhere in the US. the first time i got through, they told me the order was on the packing table being sent today. I waited another week. They cancelled the order. Then told me they were going to refund in 3 working days - it has now been 7 working days and no refund.