Heather C.

I bought flowers to be delivered every other month for a family member. The first month was great! Flowers arrived on time, and she was happy with them She sent me a picture, and they were beautiful. The second month she got the same arrangement. Weird, but we thought maybe it was just a mistake. The third month - Still the same arrangement! Why would any company do this? No one wants the same flower arrangement on repeat. What's weirder is that customer service couldn't really give a straight answer of WHY they would keep sending the same arrangement month after month. I even asked if I had done something wrong when I placed the order. The lady I spoke with said no I didn't do anything wrong, and said something about "that's how it is with the monthly club..." or something like that. She kind of mumbled it. But there's a contradictory statement on their website: "Each month we'll deliver a new and different selection of premium, exotic flowers..." Different being the key word.

The one good thing I will say is that she didn't give me a hard time about a refund. That said, I JUST made the call so it hasn't had time to show up in my account yet. Hopefully the refund goes through smoothly.