• AmazingClubs

AmazingClubs

Overview

AmazingClubs has a rating of 2.81 stars from 75 reviews, indicating that most customers are generally dissatisfied with their purchases. AmazingClubs ranks 7th among Beer sites.

  • Service
    31
  • Value
    33
  • Shipping
    31
  • Returns
    18
  • Quality
    27

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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10
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What reviewers want you to know

Positive highlights

  • I also like the 7-days-a-week customer service (even during the pandemic).

Critical highlights

No critical highlights yet

How would you rate AmazingClubs?
Top Positive Review

“Great Customer Service and A Wonderful Surprise For Someone”

Randi W.
3/11/22

I love this for family members that live far away. Also, their customer service team is excellent. They are reasonably priced, on time and have a wide variety.

Top Critical Review

“Movie club is overpriced and difficult to use”

Mike M.
1/1/24

My son was kind enough to get us a membership in the movie club of amazing clubs. For approximately $40 per shipment you get a coupon for a Redbox rental. That means you have to know enough to sign up to Redbox find, find the location, and pick up your movie for a one night rental. The candies and popcorn they throw in may be the equivalent of $10. They make a profit of $30 every shipment. Not only is that exorbitant there is no value to this experience since Redbox is only limited to those that are available digitally. Totally worthless experience.

Reviews (75)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (24)
Thumbnail of user mikem4661
1 review
0 helpful votes
January 1st, 2024

My son was kind enough to get us a membership in the movie club of amazing clubs. For approximately $40 per shipment you get a coupon for a Redbox rental. That means you have to know enough to sign up to Redbox find, find the location, and pick up your movie for a one night rental. The candies and popcorn they throw in may be the equivalent of $10. They make a profit of $30 every shipment. Not only is that exorbitant there is no value to this experience since Redbox is only limited to those that are available digitally. Totally worthless experience.

Tip for consumers:
Even the customer assistance person thought it was overpriced.

Products used:
Movie rental

Service
Value
Shipping
Returns
Quality
Thumbnail of user randiw38
3 reviews
0 helpful votes
March 11th, 2022

I love this for family members that live far away. Also, their customer service team is excellent. They are reasonably priced, on time and have a wide variety.

Products used:
Quarterly Delivery

Service
Value
Shipping
Quality
Thumbnail of user annt464
1 review
0 helpful votes
April 22nd, 2022

Good prices, nice staff, tasty drinks. I really liked it here, I'll definitely come back again. I recommend everyone to visit this place.

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Value
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Thumbnail of user douge127
1 review
0 helpful votes
December 29th, 2021

We've been sending our holiday gifts with Amazing Clubs since we first discovered them way back in 2012. During that time we've gifted many of their clubs including wine, beer, flowers, chocolate, coffee, ice cream, and for Christmas 2021, their Cupcake of the Month Club. In all of these years we can honestly say that we've been delighted with both the quality and value of their offerings and, most importantly, the way they treat us as customers. In today's world, it's a rarity to find a company that does what it says and that truly values their customers. Amazing Clubs is the exception and we will continue to be loyal customers for many year to come!

Thumbnail of user daniellep870
1 review
0 helpful votes
February 28th, 2024

Order (3) month beer of the month
1 first came late
2 month never came- was told due to bad weather- for the entire month I guess
Customer service is horrible. Can't get back my money, can't get a supervisor on the phone.
Never been so embarrassed to give a gift like this!

Tip for consumers:
NEVER use this company!

Products used:
Beer of the month club

Service
Value
Shipping
Returns
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Thumbnail of user melanied488
2 reviews
0 helpful votes
February 8th, 2024

I'm a quite disappointed. I bought three months of Amazing clubs for one of my sons as a Christmas gift (breakfast club, fruit club, pasta club). He likes food, he's a good cook. I thought he'd enjoy these. The first one arrived at the end of January: the Breakfast Club.

The cost for the three clubs was over $180, which averages out to $60 per club. I was expecting he'd receive something comparable to a $60 meal in a restaurant, or what he might be able to buy for this amount at the grocery store.

The breakfast club box included: 8 oz. Of maple syrup, 2 oz. Of coffee (from the looks of it, enough for at most 3 cups of coffee), 4 oz. Of bacon, a 12 oz. Pancake mix, along with a flyer describing the offerings in breathless prose.

Frankly, these don't seem worth $60 to me. To buy these items in a grocery store, I'd expect to pay $25-$30 at most - half what I paid for the breakfast club box. If a meal consisting of these cost $60 at a restaurant it would be a rip-off.

When I contacted Amazing Clubs to report my experience I received a boilerplate response that amounted to nothing. No explanation for why the package received was so unsatisfactory, no indication how they were going to remedy the situation.

I hope the next two months' gift boxes - the fruit club and the pasta club - are more satisfactory. It's not very nice to feel you've given someone a cheap gift.

Tip for consumers:
It's upsetting to try and find a gift you think someone would like, and then have the gift turn out to be disappointing.

Products used:
I'm not sure. This was a gift to my son. I saw the items when they arrived but he took them home.

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Value
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Thumbnail of user tinas955
2 reviews
1 helpful vote
December 18th, 2021

I purchased this outrageously priced ice cream for my husband. He loves ice cream and eats it daily. He opened one of the first deliveries on the day it arrived and never finished it. After receiving several months worth and it accumulating in the freezer, I finally tried one. What a lackluster, bland, ordinary ice cream. It's no wonder he never finished or tried another. Dollar general ice cream would have been tastier. What a waste of money!

Products used:
Ice cream

Service
Value
Shipping
Quality
Thumbnail of user bruceb499
Bruce B. – AmazingClubs Rep

Gosh, Tina, we're sorry this was your experience and we're surprised as our super-premium ice cream club is very popular with thousands of very happy members. Regardless, please remember that every Amazing Club includes our industry-leading "They'll Love It" guarantee which means that you can cancel your membership at any time and for any reason and receive a full credit for any unshipped merchandise. No fine print and no excuses. No hassles and no delays.

We're sorry you weren't thrilled with your purchase and hope that we get another chance to meet your expectations in the future.

Thumbnail of user stephenp1680
1 review
1 helpful vote
November 22nd, 2023

I gifted my daughters family last Christmas with a12 month-one delivery every 3 months mixed selection packaged. Two of the packages, although stated as different, were almost identical deliveries. The last delivery assortment of teas contained two cheap inferior products, herbal tea and chamomile. NO green or black teas that my daughter and husband enjoy. One would be much better off financially picking your own products and shipping them your self to the desired recipient. I will never use this club in the furture.

Value
Shipping
Quality
Thumbnail of user bevc63
1 review
0 helpful votes
December 1st, 2021

This is the most expensive worse club I have ever seen. They send skimpy arrangements; similar flowers of low quality every delivery. Extremely disappointed; would strongly advise against sending this to anyone you like!

Tip for consumers:
Don’t buy

Products used:
Flowers

Service
Value
Shipping
Returns
Quality
Thumbnail of user bruceb499
Bruce B. – AmazingClubs Rep

Thanks, Bev, for the opportunity to respond to your review.

Our flower club is very popular and gets rave reviews so we were surprised to see yours. From looking at your photo, it's obvious that you've just opened your delivery and haven't given your flowers a chance to bloom as we can see at least 12 closed buds that haven't yet opened. Because we deliver tropical arrangements that ship direct from Hawaii and Costa Rica, we ship everything pre-bloom for maximum freshness and to prevent damage. Please put your flowers in water and wait for 24-48 hours and you'll see our deliveries are anything but skimpy. Thanks again for your review.

Thumbnail of user efrene6
3 reviews
19 helpful votes
March 4th, 2020

My Mom calls me each month upon receiving her delivery which tells me everything i need to know! Customer service has been outstanding. I recommend this company for very high quality gourmet gifts.

Thumbnail of user satorig
1 review
0 helpful votes
June 30th, 2022
Verified purchase

My wine was scheduled to arrive the last week of each agreed upon shipping month and as time went by the arrival date was slowly pushed forward into the following month, later and later… not to mention how cheap and undrinkable the wine was. Poor quality, not good value.

Tip for consumers:
I would like to know the specific wines they are shipping before committing to this club

Products used:
Wine

Value
Shipping
Quality
Thumbnail of user corrinar4
1 review
1 helpful vote
December 24th, 2021

I placed multiple orders with Amazing Clubs this year as Christmas gifts, instead of the one I have used the last couple of years. Unfortunately, it has been a total disappointment. I would not recommend them. Their ordering and shipping processes leave a lot to be desired. They can not accommodate changes very easily. I would highly recommend other similar clubs than the Amazing Clubs.

Tip for consumers:
Look for other clubs that have better service and provide the same type of products.

Service
Value
Shipping
Thumbnail of user bruceb499
Bruce B. – AmazingClubs Rep

Corrina,

Thanks for the opportunity to respond to your review.

You placed your order for December delivery on 11/29/21. You then called us on 12/23 (2 days before Christmas) to change your delivery address - this despite the fact that changes to monthly shipments must be received by the 15th of the month (as noted on more than 40 pages of our website, in our terms and conditions, in our FAQ, and in our shopping cart when you placed your order). When our agent politely told you that your order was processing for shipment and could not be changed at this late date, you blamed her and our company rather than taking responsibility for your late request. We find this to be unacceptable and we will not subject our employees to your behavior any longer. ALL future shipments for ALL your orders have been cancelled and your credit card refunded. We wish you luck in finding a company that can better meet your needs.

Thumbnail of user dons824
1 review
2 helpful votes
October 26th, 2021

I was a subscriber for a year. Asked a basic question about where the beer comes from, and after several emails, it became obvious they would not answer. They promised a response from "a supervisor", which never came. As it happened, I had to go to their "address" in Oregon. It's a post office box in a mailing service. Something odd about this "company". Can't tell what, because they seem to exist only in the cloud.

Products used:
Total of 48 beers representing 12 varieties. No gripe with the product until I raised a question with seller about exactly what they were selling, which so far(6 weeks) they refuse to answer.

Service
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Thumbnail of user bruceb499
Bruce B. – AmazingClubs Rep

Thanks, Don.

Our mailing address is hardly a mystery. We're a large company with facilities across the United States and Canada and, like many similar businesses, we use a mail receiving and forwarding agent to make sure all of our mail gets to the intended recipient. We're sorry if that's odd for you.

As for your question, it concerned agreements our suppliers have with the breweries that brew our beer and we're just not privy to that information. We apologize for that.

At any rate, we're glad you enjoyed your beer selections and appreciate the opportunity to respond to your review.

Thumbnail of user kimberlym2080
1 review
3 helpful votes
February 28th, 2022
Verified purchase

I ordered the flower of the month club for my mom expecting flowers to be varied as they show on the site. Instead, she received the same tropical bouquet month after month. Misleading information on the site and over $40month! ($500+/year).

I reached out to Clubs Support a couple of times who emailed my what seemed like a form letter that said, " Thank you for your email.

We do apologize for any dissatisfaction regarding the Flower Club selections. I do see the final shipment of your subscription is March. Once the final shipment is completed, your subscription will automatically expire.

We do apologize for any inconveniences."

WHAT? That's the response from a company that guarantees satisfaction? Just keep paying $43/month until the subscription ends and then the product will stop coming at which time you will no longer be unsatisfied?!

Not ok, Amazing Clubs. Guaranteed satisfaction means that if we're not satisfied you either make it right or refund.

Do better.

Tip for consumers:
Don’t get the flower of the month club.

Products used:
Flower club

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Value
Shipping
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Thumbnail of user bruceb499
Bruce B. – AmazingClubs Rep

Thanks, Kimberly, for your review and for your excellent photos. To our eyes, your photos are beautiful and show exactly what our website promises, "a new and different selection of premium, exotic flowers every month". Your photos do an excellent job of showing the freshness and variety that we're proud to deliver to our members. To all of our potential customers reading this, we're very sorry that Kimberly isn't happy but please look closely at her photos. We're proud of these deliveries and if you're of the opinion that these are somehow the same every month, our service is probably not for you. Thanks again, Kimberly, for taking the time to write your review.

Thumbnail of user johnl4829
1 review
2 helpful votes
March 3rd, 2022

They had to be reminded to send the first shipment, which came half frozen. The second never arrived, no notification from the shipping company. Tried to charge me to resend. F that, we're done. I don't do business with amateurs.

Tip for consumers:
Don't do it.

Products used:
Beer

Service
Value
Shipping
Quality
Thumbnail of user heatherc1137
1 review
0 helpful votes
May 2nd, 2022
Verified purchase

I bought flowers to be delivered every other month for a family member. The first month was great! Flowers arrived on time, and she was happy with them She sent me a picture, and they were beautiful. The second month she got the same arrangement. Weird, but we thought maybe it was just a mistake. The third month - Still the same arrangement! Why would any company do this? No one wants the same flower arrangement on repeat. What's weirder is that customer service couldn't really give a straight answer of WHY they would keep sending the same arrangement month after month. I even asked if I had done something wrong when I placed the order. The lady I spoke with said no I didn't do anything wrong, and said something about "that's how it is with the monthly club..." or something like that. She kind of mumbled it. But there's a contradictory statement on their website: "Each month we'll deliver a new and different selection of premium, exotic flowers..." Different being the key word.

The one good thing I will say is that she didn't give me a hard time about a refund. That said, I JUST made the call so it hasn't had time to show up in my account yet. Hopefully the refund goes through smoothly.

Service
Value
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Thumbnail of user michellea894
1 review
4 helpful votes
January 30th, 2021
Verified purchase

I bought a six month membership for my daughter. The first month was flowers. The bouquet showed up with only green stems and green buds. No color or variety. I asked if I could send customer service a picture And they said no. I asked if they would send something to add to it and they said no. I asked for a refund and they said no. I guess they don't stand behind their "you'll love it" guarantee.
The customer service guy hung up on me!

Products used:
Flowers

Service
Value
Quality
Thumbnail of user bruceb499
Bruce B. – AmazingClubs Rep

Thanks for the opportunity to respond to your review.

Like all online retailers - especially retailers of highly perishable products - we have a deadline for reporting damaged or spoiled deliveries. At Amazing Clubs we request that our customers report any damages by the 15th day of the month following their scheduled delivery. That means our customers usually have about 20 days to report any damages. This information is included in our terms and conditions that you agreed to when placing your order, was on the gift announcement you ordered for your husband, was included in each of your previous shipments, and is on more than 40 different pages of our website. We apologize if you somehow missed it.

Despite this deadline, you contacted us after this deadline and we were unable to help you.

We're sorry we were unable to assist you and we wish you luck in finding another company that can better meet your needs.

Thumbnail of user andrean203
1 review
2 helpful votes
March 26th, 2021

We received a cheesecake as a gift. No ingredients list was enclosed. We contacted customer service and were told by Alexandra that they are not required to disclose ingredients and that they are not responsible for allergens in their product. She offered no assistance and seemed indifferent and inconvenienced by the request for ingredients. Very poor customer service. I do not recommend buying anything from this company.

Tip for consumers:
They do not provide an ingredients list for their products. Customer service rep Alexandra said they are not required to disclose ingredients and they are not responsible for allergens in their product.

Products used:
Received cheesecake as a gift.

Service
Value
Thumbnail of user bruceb499
Bruce B. – AmazingClubs Rep

Thanks for your review, Andrea. Unfortunately, and as our representative informed you, our clubs are not recommended for those with food allergies. At Amazing Clubs we work with literally hundreds of small, specialty vendors every year and it's impossible for us to guarantee that all of our clubs are allergen free. We address this on the FAQ's of our website as follows:

Are your products nut-free? What about other allergens?
We apologize, but due to the large number of gourmet vendors we work with, we're unable to guarantee that any of our products are nut-free, manufactured in a nut-free facility, or free from other possible allergens. For our members with food allergies, we recommend our non-edible clubs like flowers, candles and cigars.

Thumbnail of user hughk46
1 review
0 helpful votes
March 10th, 2022
Verified purchase

Stay Away. Purchased 2 subscriptions to the Beer Club as gifts. Some of the beers were as expected, but for the price, averaging about $5 a can, most LCBOs will have an equivalent selection. Two big issues were the high proportion of sours we received; about 4 cans of the 12 each month. (and the fact that, at that price of $5 a can, I expected tallboys, not a high proportion of regular sized cans). Sours are not really everyones favourite, and not really wanted in the depths of winter… seems like leftover stock from breweries summer inventory. The biggest issue was the delivery service. BEWARE that they will not leave the parcel on your doorstep like Amazon will- in below freezing weather it will freeze( reasonable). BUT, if someone isnt there to receive it, the parcel will be rerouted to the local CanPar depot, and CanPar has limited hours for pickup. If you cant make it to the local CANPAR within 5 days, its sent back and you are charged another $30 for delivery. (another $2.50 a can). After contacting customer support and asking to just keep our beer and refund the months fees, we were essentially told to suck
Lemons. We weee reminded of the purchase agreement stating that delivery issues were our problem, so, tough. Now they have our $60 AND our beer, because I'd rather not pay $90 for 12 cans of beer from last summer. If you are looking at this as a gift, beware- its more trouble for your recipient than a gift certificate to their favourite brewery, or a gift basket that you create for them from your local LCBO. Do either of the last 2, but stay away from the mediocre beers, inconvenient deliveries, and unreasonable customer support.

Tip for consumers:
Deliveries must be accepted in person, given perishable goods. If no one is home, it is sent to a local depot with limited hours and closed on weekends (CanPar in Canada). If not claimed within 5 days, further delivery charges will apply. No refunds, no compensation.

Products used:
Beer subscription for 3 months

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Thumbnail of user mauricev23
1 review
0 helpful votes
December 16th, 2021

FedEx lost my fourth and final wine shipment for a month. When I call FedEx they tell me they can't do anything. I called the amazing club, talked to an agent who was great. He listened, checked my details, saw the tracking information and volunteered to send the gift back immediately. Professional and very helpful and their service was excellent!

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Thumbnail of user waynel456
1 review
1 helpful vote
December 14th, 2022

All ontario beer and a couple of ciders about the same as two years ago
Delivered to post office for pick up
Cancelled the balance of order with lackluster customer service rep

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Value
Shipping
Thumbnail of user donovanh42
1 review
1 helpful vote
December 14th, 2021

I receive the beer club and I Love It! Its great to receive a new batch of fresh and seasonal beer on a monthly basis. For me, a beer lover, it is the perfect gift for myself, but also for guests and family who come over as well. The beer is tasty and unique, but not over the top. Shipments arrive in a timely manner and it has gotten me interested in trying out other clubs as well. Great Job!

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Value
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Thumbnail of user cynthiar1671
2 reviews
0 helpful votes
March 11th, 2023

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Thumbnail of user randys551
1 review
2 helpful votes
May 5th, 2021

Did you ever try one of those little candy bars at halloween and think "Bleh, why am I eating this sweet waxy substance?" If so, (as with me) the chocolate of the month is not for you. If however, you enjoy that stuff, then have at it! You will get large boxes full of sugary sugary sweet, often waxy material with a chocolaty flavor present in there somewhere. But if you expect something like a Belgium chocolate or even a See's or Whitman's or other specialty chocolate experience, forget it!

Products used:
Chocolate of the Month

Value
Shipping
Quality
Thumbnail of user bruceb499
Bruce B. – AmazingClubs Rep

Dear Randy: We have tried multiple times to contact you but you have refused to provide your full name or any order information. Your experience does not sound like us and we have no record of any issues such as this with any of the 10,000+ members of our very popular chocolate club. Are you sure you didn't join a club from another company?

Thumbnail of user nellag2
2 reviews
11 helpful votes
April 19th, 2020

I received the Breakfast Club' from my boyfriend staying abroad, and my reaction was WOW. What a unique gift idea. I eagerly wait every month for the delivery.

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From the business

Amazing Clubs is the world's largest provider of gourmet gifts of the month with 42 amazing selections including wine, beer, cheese, chocolate, flowers, ice cream, coffee and more. Founded in 2003, Amazing Clubs has served more than 3 million happy customers and delivered more than 10 million gourmet gifts to lucky recipients across the country.

Company Representative

Thumbnail of user bruceb499
Bruce B.
Typically does not respond to reviews

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