Was promised the item by the 20th of December before the holiday. It never showed up. I contacted and they said it had been delayed. (Until the 27th) "There's nothing we can do, it's the holiday". No apology, no compensation. I even offered to purchase a new one if they would cover expedited shipping. Nope. Can I speak with a supervisor? Nope. Rudest customer service I've ever encountered. First off, don't promise delivery by a certain date if you are unable to fulfill the promise. It's just a trick to get you to buy. Luckily, I found a WAY cheaper bottle at Sam's club. Returning this JUST so THEY can't have my money. Never will I buy from macys again.