We have purchased multiple appliances through Lowes. This is the shipper they use. They rescheduled, no showed and showed up late with products that they damaged. The delivery guys were rude and messy. I spoke with the manager at Lowe's and he acknowledged how poor the shipper is and stated "They are contracted" saying that the receive conplaints all of the time. I am goin on stop purchasing through Lowes and go back to a small, local appliance company.