Heather L.

Horse.com charged me the right price, then reversed the charge and submitted a second charge for almost $16.00 more than the amount I authorized. Worse yet, when I called to complain, the customer service rep named Vivian argued with me, alleging that I was lying about the email confirmation (receipt) THAT HORSE.COM SENT ME, which clearly showed a total price consistent with the 1st charge, not the 2nd charge. When I told her that their order system did not include any tax calculation on the payment screen, she proceeded to lecture me on internet taxation law. Ms. Vivian reiterated her belief that I was lying about the absence of tax and about the different order total that displayed during the payment step. She refused to adjust the charge. I suspect that their ordering system purposely does not include tax in the order total to induce people to buy the items, thinking that they are spending less money. Then, Horse.com does the old switch-a-roo with the credit card charges, banking on people not paying attention to their credit card statements. I did not authorize the higher amount so legally they cannot charge it. I disputed the charge with my credit card company, provided a copy of the email confirmation from Horse.com with the correct total, and it credited my account for the difference. Don't put up with this kind of nonsense. If you did not authorize the amount, then dispute it. TheHorse.com should be the named plaintiff in a class action lawsuit and/or be investigated by the Consumer Protection Division of the State's Attorney General's Office for deceptive trade practices.