I would give them 0 stars if it was an option. Not only did it take forever to get my videos back, they lost one and can't find it. Now I have no DVD or video of the memory from 30 years ago. Oh and to throw sand in the wound, they will not refund my money for the list DVD. I've never had such a bad experience with a company. Customer service is awful. Unfortunately I trusted some of my most precious belongings to them and now I will never see it again.
Anyone looking for a good company, try Yes Video. Much better quality and always available for help!