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I ordered 2 necklaces from Oak and Luna. They accepted my payment. Then, Oak and Luna responded that they were unable to produce the name necklace I wanted and asked me to simplify the name. So I did. Then they responded that they were unable to product the changed name. When I asked for a refund, they said they they would only give me store credit so I can peruse their website for anything else I would want. I paid for a product. They could not accommodate the purchase twice. And now they won't provide a refund, taking the money for their own profits without delivering product or service that I ordered. That's fraud.
Helen C.'s review of Oak & luna earned a Very Helpful vote
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Please don't buy from this company. I really wish I read these reviews before I bought. My custom...
They are an Israeli company that hides it as much as they can. Their return policy is non...
Hi Helen,
Thank you for your feedback. We are really sorry that we couldn't accommodate your request. Please contact us again via email so we can help you to find a solution for the issue you have with the order.
Kind regards,
Oak&Luna Customer Service Team