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HotelPlanner is a scam. It will not acknowledge that it misrepresented itself and did not explain it was a third party. They pretended to represent the Grand Hyatt Hotel in San Francisco. After learning that HotelPlanner was charging almost $200 more per night for a room I cancelled the reservation and booked the room directly with the hotel. Calls to HotelPlanner (they answer the phone "reservations " pretending to be the hotel) for 2 weeks now about refunding my money have yielded no results. Beware of being ripped off by HotelPlanner!
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I dealt directly with the Grand Hyatt.
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Initially I was over the moon with customer service. They found me a room last minute, booked it...
So you can't even ask what's available or explain anything about your company. Because I said a...
Hello Helene,
Thank you for your valuable feedback, I'd love to help make you happy! I've searched our system with the information provided but I am having a hard time finding the reservation you'd like assist on. Please provide me with the itinerary number beginning in H for your reservation and I'd be more than happy to further assist you, my email is Melanie.Planelles@HotelPlanner.com. I look forward to hearing back from you.
Kindly,
Melanie Planelles