This is one of the most horrible internet shopping sites! Beware!
First experience happened with my return. I returned an item and on their website, it stated that it will take 7-10 business days. However, package was sent nearly a month and no credits or notice via email. So I contacted the customer service dept and they had mentioned that it will take a little longer, but didn't know how long. Well, it was about a month. I sent a nasty email to CSR and a rep happily accepted my return right away. It was only after that nasty email.
Second experience happened when I tried purchasing items from a new sale that started at 4:00 pm. I logged on at 3:40 pm just surfing to see what was on sale. Well, right at 3:55 pm, I got kicked out of the website. So I closed my browser and tried re-opening it. Ideeli page came up with the site is busy, please re-visit the website in a few minutes. That few minutes turned into an hour and half after trying to open the website 20-30 times. It just kept going to that page stating that their website is busy at the time, to come back in a few minutes. By that time, all the items I had wanted to purchase were sold out. RIDICULOUS!
Third experience was when they sent me an email stating that they are going to give me 3 free months of First Row Membership. So the very next morning, I woke up extra early to log on. Well, I tried purchasing items during the the 'First Row Member' time and it stated that during that time was only for First Row Members only. I clicked on My Account and it stated that I CURRENTLY have first row member that it expired July. So of course, I tried going back to the sales and purchasing other items and it kept giving me the message saying I'm not a first row member. How frustrating is that?
I don't mind not being First Row, however, if you give me that perk, please accommodate. How could Ideeli be a business when all these things have gone wrong and they're CSR dept has just given me an email stating they will get back to me while they fix this error. Now AFTER I had threatened to cancel my account and give them a bad review, their CSR dept had replied right away giving me a $15.00 credit. Wow, $15 bucks! Really?! Is that all you can do after these horrible horrible horrible experiences! Not just once, but 3 TIMES!
Hi Helen,
I sincerely apologize for any troubles you've experienced. Both quality control and member experience are very important to us, and we take this matter to heart.
Per our correspondence to you via e-mail on May 1st, and today, May 2nd, our team is working diligently to address the incident regarding your First Row upgrade, and will have an update for you as soon as possible.
Rest assured that we will work to make this right.
I thank you so much for your patience as continue to investigate this.
Best,
Jason Faria
Sr. Manager Customer Service