Premier Inn NEC Airport UK For 3-days, we were unable to contact any member of staff on the house phone. When we phoned from an outside source, again - NO ANSWER. Room maid on 2-days running only left a single towel in the room, despite the fact that the room was occupied by my wife & I. When we went down to reception, there was no-one there. Ceiling above the room was sooo thin that we could hear the guest above the room prancing around like an elephant well after 12.00pm and again before 6.00am All-in-all a very unpleasant experience
http://www.tripadvisor.ie/ShowUserReviews-g*******-d*******-r*******-Premier_Inn_Birmingham_NEC_Airport-Birmingham_West_Midlands_England.html#
Dear Helge S.,
Thank you for recent comments. We take feedback very seriously, and clearly it did not meet your expectations. I want to extend my sincere apologies for the problems you have experienced.
If the phone you received is faulty, you can return it to us to exchange a good one and we won't charge you. You can refer the information of our warranty on http://www.everbuying.com/m-article-id-16.html. You just need provide us the photos of the faulty phone and send it back to us. Then we can send you a new one. I would appreciate if you could tell me some information about your order, I will check the problem for you.
Thank you again for bringing these matters to our attention.
Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com