Henning B.

We ordered and paid nfl tickets in July. On October 3rd, 3 days before the game, I contacted help service via e-mail and asked about the delivery status of the tickets, because we didn´t receive them. Since there was no answer, no e-mail, I started calling helpline on Sunday morning October 6th, only hours before the game. I was kicked out several times, but finally succeded and talked about 25 minutes with a team member. He confirmed that there is an order for the game Vikings vs Giants, but couldn´t help me in finding the tickets. Then he told me not to worry, but to wait until one hour prior to the game. If the tickets wouldn´t be in our inbox until then, I should call again. So at noon, without any tickest or e-mails in our inbox, i tried 4 or 5 times again to call helpline, and was every time kicked out during the announciation of the call-back-function without a chance to enter my phone number.
And then on October 8th we get an email, that says we will get help with our ticket delivery. But the game was on October 6th! Neither did we receive any tickets, nor did they answered in time on our requests for support.