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Our review is just like all the rest.
My wife and I booked flights from Los Angeles to Reykjavik with Kiss & Fly, and when our flight home got canceled, Kiss & Fly initially acted like they were going to refund us. But as the weeks turned to months, we were met with increasing silence. They kept telling us they were waiting to hear back from the airline--for five months!
When we asked to be connected with whomever it was they were supposedly speaking with at the airline, we got no response. Just now I called their customer service number and was hung up on when I asked to speak with a supervisor.
0 out of 5 would be a more accurate rating. The only reason I'm even writing this review is because I can see Kiss & Fly is occasionally active on this page. I'm hoping they will see this and give us our refund. If not, I'll have to keep posting reviews like this to warn others.
EDIT: Kiss & Fly eventually commented on this review and issued a refund for the canceled flight. I commend them for this. However, after how long this refund took (and the fact I had to post publicly to get it), I am not changing my rating.
Henry B.'s review of Kiss&Fly earned a Very Helpful vote
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Additional charges, poor customer support, complicated check-in process, last minute changes of...
Dear Henry B.,
We sincerely apologize for the delay in refunds. On the part of our agency, the return was carried out today, February 7th. Typically, funds are credited to the buyer's account within 1-3 business banking days. If the funds have not been credited to your account after this period, we will provide you with a refund confirmation that you can use to check the status of the transaction with your bank.
Thank you for your feedback and for using our services.