Hollie P.

Ordered a gift for my daughter. It took more than a month to arrive. I emailed the company around week 3, no response. Emailed them again around wek 4, no response. Finally package arrived around week 5. Feel like I would have just been out of luck if package never arrived. Quality of clothing is just average. Definitely not worth waiting a month for or stressing if you're actually going to ever receive it or just be ripped off.

So I have a pair of roller shades that I bought for my daughters room about 7 years ago that are great. I thought I got them from here, but wow, was I wrong! I bought a pair of what I thought were quality room darkening roller shades and they turned out to be cheap vinyl that I could purchase in any local store. And I actually asked them before I purchased them if they were a more cloth-like material or a more plasticky vinyl. I was reassured that they were cloth-like. When I received them I saw that they were cheap vinyl and was willing to overlook that until, when I installed them, one of the plastic parts on the end of the shade actually broke off and came crashing down on my head. I contacted justblinds and they said that since I did not purchase the "deluxe warranty" I could not return them or get a refund (I dont even remember being offered that option when ordering and why should I expect something new to break right out of the box?). The only thing they said they would do is send me another part so I could fix it myself. So to recap. I bought brand new blinds, the materials were cheap and defective and I have to fix it myself. Be aware if you order blinds from this company you are basically on your own as they will not fix defective products... But they will send you another cheap part so you can fix it yourself! Totally not worth it... Just order from Amazon!

I purchased a chenille sweater from here. The care instructions said to machine wash on delicate, so that's what I did and the sweater practically fell apart. I contacted them and explained what happened and asked if I could return the sweater and they told me to use the return label that was shipped with it. Since I liked the sweater before I washed it, I threw the return label away. I asked them to email me another and they said that was not possible. So when i told them to forget it because i would just write a bad review and take the loss, instead of just giving ne a refund, they sent me another horrible sweater! So I again followed the care instructions only this time I put it in a mesh laundry bag first, as I thought maybe that would hold it together better. It didn't. So in the end I got two horrible sweaters that fell apart in the wash that i ended up throwing away. Bottom line is terrible clothes and terrible customer service, hence the terrible review.