Holly C.

Ordered a costume for my grandaughter's birthday in a size 4 (March 3,2024). Well it came in no time but they sent a size 3. Called customer service and they told me to return the item and they will replace it with the correct size. Waited for a week only to see that just a label was issued with no movement of the package from UPS. When I called they told me that since there was no movement, it must have been lost and was sending me another costume with 2 day air. Again a label was issued but no movement for another week. When I called again, they said it was out of stock (didn't say that on line), let me talk to my supervisor. Oh and Disney had me call UPS to see if I could find anything out. Of course UPS said I need to call Disney. I said that they should be accountable and they should call. Then they told me that they would send out another costume, 2 day air. Reallly, Now it was in stock? Did I want to wait another week, it is now April 25th and I have to go to the birthday party. I cancelled the order after a month of not getting any satisfaction. Found a similar costume at Target and I'm getting it this weekend in time for the birthday party.