The Disney Store

My wife placed an order for a nice limited Kingdom Hearts Pin. It is her favorite series and she was looking forward to getting a nice pin for it. When we received the package there was no pin but instead a regular Disney mug. We immediately contacted customer service to figure this situation out but was told that they didn't have anymore of the pins so couldn't get one for us. As someone who has worked in a warehouse I can't see how this was not caught before leaving the dock (massive size and weight difference). The brightside is that there was a full refund given to us and we were told to keep the mug but we were still not able to get what was originally paid for.

Ordered a costume for my grandaughter's birthday in a size 4 (March 3,2024). Well it came in no time but they sent a size 3. Called customer service and they told me to return the item and they will replace it with the correct size. Waited for a week only to see that just a label was issued with no movement of the package from UPS. When I called they told me that since there was no movement, it must have been lost and was sending me another costume with 2 day air. Again a label was issued but no movement for another week. When I called again, they said it was out of stock (didn't say that on line), let me talk to my supervisor. Oh and Disney had me call UPS to see if I could find anything out. Of course UPS said I need to call Disney. I said that they should be accountable and they should call. Then they told me that they would send out another costume, 2 day air. Reallly, Now it was in stock? Did I want to wait another week, it is now April 25th and I have to go to the birthday party. I cancelled the order after a month of not getting any satisfaction. Found a similar costume at Target and I'm getting it this weekend in time for the birthday party.

I placed my 1st order on Dec. 10th of 4 Disney Christmas gifts for my grandsons. After 10 days and still no email confirming that my order was shipped, I finally received an email however it wasn't to say that my order has finally shipped. Unfortunately the email said that two of my four items were out of stock. I called their customer service number and after waiting on hold for 40 minutes, I was connected with a representative, who shared more bad news, that the other two items from my order had not only not been shipped yet, but they may or may not, still be available! I am appalled at how poorly this entire process has been handled, especially when the items ordered were clearly Christmas gifts for children who certainly won't be receiving their Disney gifts in time for Christmas, if at all. I would not recommend purchasing anything from the Disney Store as it's not the most Magical place in retail!

I bought a cute Minnie mouse necklace for my best friends birthday/Christmas gift (125$). Instead I received a 50$ Mickey mouse necklace. They would not resend the necklace I ordered until I sent back the incorrect one, who does that nowadays?! Seeing as I wouldn't get her gift sent on time I requested a refund instead. I sent the incorrect necklace back and I was told I would receive the refund back in my account in 3-5 business days. It's been 7 business days and I still have not got my money back. They're quick to respond to email that's the only reason I give them two stars instead of one.

I had an order with several items and suddenly I got an email that 2 items have been refunded and of course not being delivered... Without any further information why it happened.
I have received the rest of the products. I had an inquiry on the website about what happened, that was 12 days ago. The only communication I received was the automated email where I got a number. Now If i want to reorder the 2 missed items I would need to pay for shipping costs as it's not over the free-shipping barrier.
I don't understand how can such a big and prestige company have this bad customer service.

I love anything Disney and always have. I do find some of their prices to be a little high unless you get a good sale like 25 percent off if you spend $100. The problem is the sales rarely will ever include anything designer like Dooney bags or Vera Bradley. Once in a while these products go on sale but not when they have 25 percent off promotions. Also, I find delivery is a little on the slow side but overall I am always pleased with the products I receive.

Framed Alice and wonderland print came to me at first with damage to the frame and looked to be poorly packaged. I returned it was told it would take 2-3 weeks to get me a new one sent then I never got a confirmation email of this without calling 6-7 times being on hold for long times. They sent another one 1 week later and again the top was cracked and again poorly packaged. I'm not pursuing a return/refund because of the hassle in dealing with the customer service.

I love these cute collectibles, though they might be a bit pricey but it's definitely worth the price. Also great quality!

For some reason the house nr. In our address details was not mentioned when ordering products at the disney website.

What did they do? Disney decided that we probably should live at house nr. 1.

You could have phoned and asked us or rechecked our order history details.

I have tried to find a phone number. Do you at least have customer service.

Ordering from Disneystore.com has been a pain in the behind! First off their policy on using gift cards is inconvenient and misleading. Customer service is non existent. Part of my order has gone missing and hasn't arrived after 30 days- emails and calls go unanswered.

Never order from this site. Shipping took twice as long, and customer service is poor. You're better off ordering thru Amazon, Walmart, or pretty much anywhere else. Generic email replays are a slap in the face.
Every order had a new issue.

Don't know how you run your company. I returned your product but you guys did not provide my refund. No customer support. Poor service. Taking customers money. Pathetic
I tried from 8 days to contact there team..

Ordered one of their more expensive eGift cards online so I could get it immediately for a rush birthday gift. The credit card purchase went through immediately. But the card? Waiting. Waiting. Finally after a day, spent 30 minutes on hold to customer service. They informed me that for "larger" purchases, the customer has to actually call them back to confirm their information. This was NEVER listed on the site, nor in the "your order is processing" email. The need to physically call back negates any benefit of using their online system, and their lack of notifying customers of this "requirement" is absurd.

Bought like a 160 dollar collector doll for my daughter and the box was damaged and the doll had flaws on it so we did a return the never sent a return slip or anything contacted several times they never did anything about it.my daughter is a collector she displays them.order from amazon seriously disney store sucks

I received an email yesterday saying "Sitewide Savings" of 30% off of orders over $200. I got the kids all excited and told them to pick out some things for Christmas.

After putting about $300 worth of items in the cart, I realized 5 out of 12 items didn't qualify for any discount. Normally Disney uses vague language like "eligible" items, but in this case they said Sitewide Savings. Super deceptive AND illegal. I think I smell a class action lawsuit coming on.

Difficult to resist buying something. But that might be where the positives end. Long wait, no contact, awful package... Really wouldn't recommend and probably won't buy there ever again.

Placed a preorder and disney tried to authorise a payment and my bank rightfully stopped them from doing so. I contacted the bank to let them know it was okay and then disney cancelled my order. Customer service was false advertisement as they offered no help just a bunch of templated messages and didn't want to do anything to help as it would have consisted of them being helpful or productive! Amazing that a company as well known as Disney treats its customers as something they trod in

Good quality Disney collectables, action figures of Disney characters. Got good deal with discounted price.

Placed an order for my daughters book bag and lunch box for school on July 15th and it never arrived even though it said 4-7 days. Today is August 13th and my order is still processing. Very time I try to contact them they tell me the same thing that it ships in 4-7 days and some items may be delayed. They said they can't cancel my order. It's been a month since I placed my order!

I cant believe this business survived this long! It took 4 days to process an order and wont arrive in the 5 business days it stated. I was hung up on by automated message telling me all agents were busy. 10 pair of pajamas being returned immediately. What a pathetic way to manage a business at Christmas! My mistake, I guess I thought they might have taken large orders before this holiday!

The prices here are a bit over the top, i don't usually shop here but it's worth having a look at. Once got a gift for my niece and she truly happy, the quality of items is good.

I attempted to shop in a Disney store wearing a mask that does not exacerbate my medical condition. I Was barred from entry by an employee who insisted I wear a mask that the store provided. No questions asked. I have always been a fan of Disney and their customer service. I was shocked that they were so willing to discriminate against me- I will have to think twice as to whether I will remain a customer.

I was excited to be able to order my wife's favorite Disney characters at the on-line Disney Store. I ordered on a Thursday evening 5pm EST. They immediately put a hold on the funds when I placed the order. Normally that is not a big deal except I received no email verification of the order except on my credit card statement. 4 days later (Monday) I called to check on the status. Call said 10 minute wait time. I was on hold for 44 minutes. The person that answered was totally unprofessional. "dude", "What's up", "I have no idea, I just work here". He finally told me the item was still waiting to be boxed up and shipped and I would have to wait... REALLY?

I finally received an email at 5pm Wednesday night that part of the order had shipped and again today (Thursday) that the rest had shipped but the UPS Ground labels show label created that's it. 5 Business days... 1 full week and the items still have not shipped, no way in a lump of grumpy coal will these items make it before Christmas... I will never shop at this store again...

They need to change their name to "WISH"... The USA version...