Absolutely shocking for a company this size - indicating sheer incompetence at senior management level! Have tried to resolve issues by Facebook (have never received a single response), email (no response), live chat (never answer after 30 mins leading to 'chat ended') and no answer on phone having held for 30mins during non peak times. Simply does not exist. If management does not grab hold of these issues urgently another giant will fall. I will not be shopping here again it simply is not worth the hassle! Especially now that the products are made in China (say no more!) but prices have gone up. Overpriced you-know-what, totally ripping customers off and then with non-existent means of resolution/customer service. Doesn't get much worse than that, I don't think.