Hubert J.

Purchased a yearly Play Station membership for my grandson in December 2023. Tried this week to log in to my account. Kept getting the requirement for a verification code. Not a big issue. However, when the email arrives, there is no code in it. I've tried at least 8 times and the same issue. I went to the online assistant and initially got A BOT. A horrible experience. Finally got a live agent. I was number 302 in line. When I finally made contact, the agent was useless. Wasted another 15 minutes of my time and he cut the chat off. They need to fix their system. BEWARE!

Absolutely Horrible company. Took 5 days before a technician showed up for a plumbing problem. Technician stuck his hand out for the $65 fee, took some photos and told me that he had to get approval from the company to complete the repair. He should have it by 10 am the next day. The next day we received an email informing us that the claim was denied. We could appeal and someone would get back to us within 48 hours. It has been over 72 hours and still no contact. AND, we can't get our $65 back! I would have felt better if the technician had put on a mask and robbed us with a weapon. He literally walk in, took our $65 and left!
BUYERS BEWARE, This company is a joke. We will be cancelling this warranty. I'm expecting to be charged an exorbitant cancellation fee. This company is a JOKE! The only reason they got 1 star rating is because there is no zero star.

I got an estimate from Repair Pal for $301 to $345. The repair shop gave me an estimate of $798.49. Quite a difference if you ask me. It's more than double their estimate.
This is the second time I ran into this issue with Repair Pal. On the first occasion, I got an estimate of around $200, and the repair shop gave me an estimate of $900, to repair an ignition switch on a 2005 Chevrolet. I immediately declined the service, and had the vehicle towed back to my residence.

I recently utilized the Repair Pal Online System to get an estimate to have the spark plugs in my 2006 Mustang GT changed. The shop located in Dover, DE, was featured as one of their participants. Repair Pal gave an estimate of $301 to $345 to replace the plugs.
When I arrived at the shop at the time and date confirmed by Repair Pal, I was told that my appointment was not in the system. After we resolved that issue, I was given a written estimate of $798.49 to replace the plugs and one hour labor to remove any broken plug ($150 each). The ucharge cost on the spark plugs is huge. They wanted to charge me $469.84 for 8 double platinum type. That's $58.73 per plug. Advanced Auto Parts, which is located accross the street from the shop offers the double platinum plug for $21.99 each. ($18.69 currently on sale) I respectfully declined the service. Repair Pal and the business need to honor their estimates. The difference between $345 and $798 is more than double. Although the Service advisor at the shop was professional, my day was ruined. I had finally budgeted $400 for service, only to be disappointed by this experience.

I purchased a pair of boots that were advertised at $5 for the first customer. The listing said that if I wasn't the first customer, I would receive a full refund for my item. They charged me $64 plus $12 for shipping. I have contacted WISH support on at least 8 occasions, and they refuse to address my issue. They have sent me at least 8 insulting responses. I want my money refunded as promised in the listing. Be aware of this site. I rate it as a 2 star.