Ian G.

I ordered 4 footplates from opentip for $32.77 each. It took more than 2 weeks for them to arrive and when they did there was only 1 in the box. I immediately called their customer service number (it was actually a call center in Asia) to notify them of the error. After 10 minutes on the phone with them I was left with a promise of a follow up email. Their eventual response was "Our warehouse confirmed with us that this order did ship complete. Box weighed 10lbs". I looked at the box and it did indeed say 10 lbs but when I weighed it myself it only came to 2.2 lbs. The box wasn't even big enough to hold 4 footplates!

Based on their response, I no longer believe that this was an error. I think that they deliberately shipped me only 1 footplate and pocketed the difference in cost.