Ignacio B.

Purchased basketball tickets in November for a basketball game between Wake Forest and University of Miami game on January 6th as a surprise Christmas gift for my daughter since she is a big UM fan and plays middle school basketball. I purchased tickets behind the Miami bench and received the tickets shortly after from the seller on the Gametime app and paid $306. My family and I drove 3 hours to the game and when the gates opened at 1:15pm, several gate attendants and a supervisor scanned the tickets and informed me the tickets were voided? They instructed me to go to the box office where another supervisor checked on the computer to inform me they were no good, how embarrassing. Called Gametime and was on the phone for over 30 minutes and they contacted the seller and informed them to provide me the tickets in a different format by text and gave him 10 minutes to provide the tickets in which I never received a response back. I was running out of time before the event and informed the Gametime rep that this was ridiculous and embarrassing after driving 3 hours and I was running out of time to purchase 3 tickets together before the event started.Gametime rep told me if the seller didn't provide the tickets in 10 minutes they would replace them, they could look at comparable tickets for the event. After the 10 minutes, I bought 3 tickets from the box office, since Gametime didn't contact me right away and I was worried I would run out of time. As I was entering the event, Gametime contacted me and offered me tickets that weren't even comparable to what I purchased and I informed them that I already spent 45 minutes waiting and I already purchased tickets and the tickets she was offering weren't even comparable and this was the worst experience ever. I went into the event, sat in my seats with my family and saw that the seats I purchased on Gametime were occupied? I contacted Gametime and told them of the possible fraud and took pictures of the seats and sent them the pictures and that I wanted a full refund and they needed to investigate it. Gametime apologized for the issue and they issued a refund and wanted to offer me a $95 credit on their app for the issue? At no time did they ever say they would investigate the possible fraud and I informed them that why would I use their app to purchase anymore tickets in the future after such a terrible experience and possible fraud and put myself in that position again and I had no confidence in buying tickets from their company. I filed a complaint against their company with BBB and after filing the complaint, they informed me that they take fraud seriously on their website and they were going to investigate? They only were investigating because I filed a complaint, but when I asked for a report back on their investigation, they gave me a generic statement that they take fraudulent activity seriously and never committed to give me any answers considering that I was possibly a victim of fraud on their website. I also informed them a resolution to make it right for the experience, they can give me a $306 credit towards a future event, the original purchase price of tickets I purchased but the tickets needed to be verified by their company or they can reimburse the $60 I spent at the box office venue for me and my family to attend the event on Jan6th and provided them a picture of the tickets and receipt as proof and they didn't respond back. Gametime did provide a full refund but does not verify their seller's tickets and don't proactively look for fraudulent activity. They say they are actively investigating fraud but do not want to provide any proof of their investigation and their findings to the victims, the buyer. Their website provides opportunity for seller's to create fraudulent transactions with no consequences or legal action and they don't protect the buyer. I tried to in good faith to give Gametime the opportunity to make the negative experience right and received no resolution, just more questions than answers and the validity of their website. I do not recommend this company for any tickets purchases!

Ordered a personal tervis cup a week befor Mother's Day, it is May 15th and I still haven't received it, 20 days after order? Company shows in USA, but product is being shipped from China. I have contacted the company 3x and there only response is the item was shipped, company is sketchy and fraudulent, buyer Beware! I would not recommend any purchase from this company.

I purchased a boat cover on 12/27/18 from Coveranything. Com and a support pole for $219. When I received the cover, it did not fit my Bass Tracker even though it was the size according to their website to fit that make and model and was short in length. I called and sent the cover back and ordered the next size up. When I received a refund on the first cover, they only partial refunded it saying it had dirt on the cover and withheld $53 from the refund? I called and complained with no resolve from their Customer Service department. After filing a complaint and posting on Site Jabber, the owner sent me a email saying he would give me the rest of the refund only if I retracted my complaint? I refused to do it, since I believed people should be informed of my experience to make them aware of this company's business practices and poor customer service. I received my 2nd cover that actually fit over the boat in February. I tried to use the support pole I purchased, but it didn't work, it just slid off to the side and didn't hold the cover up. After 8 months of having this cover, it has faded from grey to a light purplish color, it started to form holes and the stitching is coming apart. This is supposed to be a heavy duty cover that is supposed to have a 7 year warranty that can't last 8 months? I have purchased boat covers from Brass Pro for half the cost that have lasted a lot longer and never faded. Very disappointing product for the money. But very poor Customer Service that could care less about their customers and very poor quality products, where the owner only cares about its customer retracting their complaints instead of making it right.