I was comparing pricing to buy mulch and thought their deal was quite good and paid the delivery charges for the 3 quantities. They stated delivery will be by 31 Mar and I was thinking the other sites delivered earlier but thought should be fine. 31st came and went and no update on my delivery no explanation where my order was. I tried contacting living social/ wowcher on their number and because of Covid they are unable to answer phone calls and we need to chat on WhatsApp. I didn't know you can contract COVID over the phone, that's new! Someone was supposed to respond to me within 24 hours it said. Someone did. He said delivery will be received by 6th April and I was emailed the order tracking number which after a few days still showing no signs my order is being dispatched. We are the 9th April and still NO deliveries. I ordered this on the 23rd Mar and they debited my account but so far no clue where my order is after 17 days! I have to chase the supplier Thompson and Morgan?
I requested for a refund since they have not despatched the item as per the order tracking and I had waited long enough. Thompson and Morgan then reached out and offered for me to wait for the delivery or get a refund. I opted to get a full refund.
Hello,
We are terribly sorry for the experience you have had thus far, we would like to assist you in getting this sorted ASAP.
Could you please provide us with any account details you have so we can locate the account and get in touch to resolve the query?
Thank you.
Cassandra Fortuin
Complaint Resolution Specialist