From day one of getting life lock I have been trying too get into my account with no success! Called several times and gave them all my identification. I wrote down my password so I know it is correct, still they are telling me it is incorrect, I know it isn't. I want to cancel, but they won't let me. They want me to fax them my ID. I am very nervous about it. I am a senior citizen my income is limited, I don't know what too do. I think they deceive people if and when I do get into my account I WILL CANCEL them out. Never again will I deal with Life lock