Ilyse B.

Found a pair of designer shoes on this website for about two hundred and fifty dollars less than current retail. However, Look at the photos! The jewels are not the same color. The denim is not distressed in the same spots. Obviously fake. Why would anyone order from a company that doesn't even have a phone number? Ridiculous! No matter what your complaint is, they write the same response." We are so sorry you had trouble please email us." Read the reviews people. It's not a good deal when the items are not authentic and you can't call anyone and you have to pay a return fee. Or not allowed to return them at all! It's just a mess. A hot mess!

I purchased a pair of slippers two and a half weeks ago. I called today and they said they could refund me or resend them as they are still available. I opted for the reorder. The customer service rep was very friendly. He said he checked the tracking and the package was lost. No offense, but I could barely understand him. I had to ask him to repeat himself several times. I am waiting to see if the second pair shows up. Thus far i'm not impressed with their handling of online orders.

I have always had really good luck with steve madden shoes. Heels in particular. They run a little small so order one 1/2 size up. I only buy their shoes that are real leather. Steve madden makes many different lines with different standards of quality in my opinion. Recently I received a pair I was not happy with. They were marked final sale. I called steve madden and they graciously allowed me a return and refund. Steve madden's best shoes and styles can be found at nordstrom, where I shop often. I probably won't buy directly from steve madden again because of their final sale return policy. At least at a major retailer I can get them shipped and returned for free if necessary. I recently went to a steve madden outlet store and was shocked. The quality was not at all what I was used to. I'm sticking with the selection at nordstrom. Just bought four pair and love them!

I own a louis vuitton mahina purchased directly from louis vuitton. I noticed several on this website and knew by looking at the placement of the hardware they were not authentic. I reached out to them to let them know, thinking they'd be all over it.They were rude, nasty, argumentative and defensive. I emailed them a photo of my genuine bag showing them the hardware that should be on it. They had the nerve to tell my bag was not a mahina! Though I purchased it directly from a louis vuitton store. Wow! I decided then and there I would never deal with this company. I left the same review on another website to which they responded horribly. Literally tried to verbally crucify me.

Quality is not that great. I ordered a bunch of cotton t shirts that showed up so paper thin. 2 were decent quality. The other 4 were not worth half the price I paid... I returned 4 out of 6. Returns are not free. I'm out 20$ in ship,return ship, and tax not refunded just for placing an order. However, I do applaud the fact they ship in paper without plastic bags. Probably won't order from them again.

I am a cardholder with nordstrom and have been a long time buyer at both nordstrom and nordstrom rack. Just the last year or so I have noticed the quality of items at nordstrom rack has gone down significantly. I have returned more in the last year than I have ever had to. Things are not described accurately and often not photographed accurately. Very disappointed. Just received a pair of shoes today for $100 they looked so cheap and flimsy I was embarrassed to wear them though they fit just fine. I am sending them back but unfortunately returns are taking About 6 weeks to even reach the warehouse this year with every single one of my returns. It takes another 10 to 14 days to process the return. That's just completely unacceptable!
Unfortunately my recent experiences with customer service has been unsatisfactory as well.

I was very worried about ordering from this company because of all the bad reviews. However, Nordstrom was sold out of several items I wanted which were ASOS brand. I was soooooo pleasantly surprised with everything I ordered. I have placed several order since then. Returns are effortless... Any trouble with returns or labels just talk to the chat line; they will help you right away. Everything I ordered was 100% cotton and excellent quality. I have no complaints whatsoever and will continue to shop with them. FYI, bottoms run true to size while tops run a little small in my opinion.

I shop very carefully on this website. I just bought $500 worth of clothes and only had to return four items. I have a credit card with Forever 21. I only purchase things on my card. That way you get an order confirmation, Notice of shipping and an email that it's arrived. I have had very good luck with the quality but, like I said, I shop very carefully and check the fabric content on everything. I have pieces I have washed over and over and they still look nice. The only reason I gave 4 stars instead of 5 It's because today I had to call customer service for a return label. The man on the phone was very rude and instead of letting me talk he got louder and spoke over me. I said please listen to me several times and he would not I just hung up. I called back and the 2nd person I got was very helpful and solved all my issues. I also had to call A different call center about my new credit card that I have not received. I reached a woman at a call center in Jamaica and right in the middle of my conversation began to scream obscenities at her boyfriend who had apparently just entered the room. I was mortified. After she was done fighting with him she returned to the call. Wow! If they would improve their customer service they would get 5 stars from me. Most of what I buy from them is 100% cotton and wears very well.

Dress was not as described. Horrible cheap fabric, terrible fit... Straight from China junk! Avoid.

I have been shopping with Neiman's for 40 years. This year I have ordered many items from Neiman Marcus last call. I have had nothing but good experiences with this company. All of my orders have arrived quickly and are exactly what I ordered. My returns are always processed quickly. The few times I have had to call customer service I have been treated with the utmost respect and had wonderful service. I am truly shocked at some of these reviews. It leaves me wondering if these are people who can't get along with anyone.