Sara l.

I ordered 4 yards of fabric and entered a coupon code. The site said my order came to $12.17 with shipping (no sales tax on fabric in my state) but as soon as I hit accept and pay my credit card origination beeped and said I had been billed for $33.15 I take screen shots when I buy things so I remember to keep track of credit card purchases. I sent the screen shot to customer service expecting to get a refund but was told it was a "pricing error" and they aren't going to fix it. So what they are saying is the site can tell you that you owe one amount and then charge you for a completely different amount.

My order is weeks old now. Going to their automated help just tells me my glasses "should" take "up to" six days to be ready to ship. It took me ages to get in touch with an actual person because the AI thing won't let you talk to someone without jumping through a LOT of hoops. I was told my "item" was being done (it's two pairs of glasses). Truth is they never started it despite the email I got weeks ago saying these were started. They offered me free shipping. That would be great….if they would ever get them done. Now the tracker says there was a delay because they want to make sure I get quality glasses which sounds like they found a quality issue and they needed to fix it without informing me of the delay but you can't tell me that two pairs of glasses (different frames) has issues. That was 2 days ago and nothing has changed. I'm sorry but glasses don't take six days. There are places that do them in about an hour. They could easily have bumped my orders into production and had them out the next day. If only 1 was done they could have shipped those so I have some glasses. But neither pair are ready.

Don't go here. Now I have to file fraud reports with my credit card company because all I'm getting is lies and runaround. I should have just bought somewhere local. Might cost more but glasses aren't cheap when you spend money for items that don't actually exist.