Tim M. C.

I recently had the worst travel experience on Frontier Airlines. My flight from Orlando to RDU on 11/12/2023 was delayed over an hour past its scheduled departure with no explanation or communication from staff.

Passengers sat on the plane with no information about why we weren't taking off.
After this unacceptable delay, we were finally told we had to deplane due to an "airport software issue." However, this turned out to be completely false information.
Because of this excessive delay and lack of truthful communication, I missed an important work meeting I was traveling to attend.
After waiting on the plane another 20 minutes, we did end up taking off, but then upon arrival, we were forced to sit on the tarmac for another 45 minutes before allowed to deplane.
The entire situation demonstrated an astounding lack of respect and care for customers by Frontier Airlines. The excessive delays, false information, and poor communication made for a terrible travel experience.
I emailed Frontier to complain and request a refund, but the email address provided on their website (info.reservations@***.com) seems to be invalid.

This shows just how little they care about hearing customer grievances and improving operations and customer service.
I hope sharing my awful experience saves other travelers from the frustration of flying with Frontier Airlines. I will certainly never book with them again after the blatant disregard they showed for their customers' time and needs.