Catherine I.

We had placed an order for over $400 only to discover they had cancelled it without informing us. No email had been sent. They claim our address was incorrect (Amazon, Eddie Bauer and L.L. Bean all seem to find us with no issues) and when we double checked that, their next excuse was that our visa address did not match with their records and once again my reply was " all the other companies ship here on a visa with no problems." Finally I was put on hold for another 10 or so minutes and chatted with a "Level Two" person who also could not sort out the problem. After 4 phone calls and 2 promises of return calls I have given in. They win and we will never order a thing from them again. Too bad as we have loved this company in the past.