Here is what they email me after i submitted 2 tickets because of all my reviews were removed and they closed my tickets today.
Hi Irina,
Thanks for reaching out to Trustpilot's Content Integrity Team. We've received your inquiry entitled 'reference number: ******* Please update me on status of Ticket #*******. Never heard back from **Youssef M**, email, when i replied to him as...', and we're here to help.
We wanted to let you know that we're experiencing high volumes of inquiries, resulting in longer response times than we'd hoped for. We aim to reply to you within 10 working days.
Thanks again for contacting us.
Trustpilot Content Integrity Team