iris f.

Absolute worst support staff! We have had a myriad of issues with multiple teams working out all the continuous bugs, all of which are reportedly due to using an outdated eCW platform. Our IT team has spent countless time, effort, and communication to attempt to set up a timeline and timeframe to complete the upgrade. We have not received any response to simple, pertinent, and straightforward questions. The lack of professionalism and responsiveness has been unacceptable. ECW has made it clear that the only high priority task that results in immediate action is unresolved invoices. We will be withholding payment until this case will be given the importance it deserves and be resolved promptly.