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I purchased day of tickets for a concert at noon, by 3:00 p.m. I heard NOTHING about my ticket status. So I called and asked for help - being told that they needed to investigate and would call me back.
90 minutes passed and nothing. Upon calling them back, they already knew they sold me invalid tickets and their "offer of comparable seats" were literally a whole level up from the original seats
Upon voicing my displeasure and expressed that they weren't the same and I wanted a refund, their "customer service" rep became incredibly defensive and rude - demanding a thank you for doing his job...
When I called my bank to dispute the claim - guess what company was still trying to process the same?
Jacob E.'s review of TickPick earned 5 Very Helpful votes
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Hi Jacob,
I am really sorry to hear this, as we would never want any customer to have a poor experience. I also sincerely apologize for the poor experience you had with customer service. We take pride in our customer service so I sincerely apologize for letting you down. I wish you were to give us another opportunity so we could make this right with you. Please send us an email to support@tickpick.com so we can have someone look into this and we can make this right.