Jacqueline G.

DO NOT BUY tickets from this company. I thought I was purchasing tickets from the St. James Theater Box office, but instead of taking me to Ticket Master, a company that I never had any issues buying tickets from, I ended up on Ticket Monster. I purchased 2 tickets to the Broadway show Frozen. The email confirmation states that the tickets will arrive 1-2 weeks before the event. I called the company on Monday because I still had not received the tickets and the show is a 2pm this Saturday. They told me they had no idea when the tickets would be mailed and I needed to call back the next day to find out when they would be shipped out. I told them what their email stated about getting the tickets 1 - 2 weeks ahead of time and they just said "the tickets are non-refundable and they are coming from a seller so we have no idea when they will be delivered." When I spoke with them the following day they said the tickets would be sent Fedex to my house and they would arrive before my flight left for NY. Well my flight leaves in 4 hours and I still don't have the tickets. I called FedEx and they said they would arrive by 8pm tonight. My child is extremely disappointed because we will not be seeing the show. This is one of the worst companies that I have ever dealt with. I am going to make sure that I post on every social media forum so people do not waste their money buying tickets from this company.