Sachin J.

Easemytrip is the worst airline ticketing company. There customer service has no clue of ticket rescheduling, cancellation and refunds. I wanted to cancel my flexi ticket at indigo. I called them to ask for what refund i will get. The cust care person told me the refund much lesser that my expectation (about 70% deducted), because I had rescheduled the flight once so more payment was done for rescheduling. He said whatever money was paid for rescheduling will not be refunded, So I called indigo and asked them, Indigo told that they will deduct only 500 and refund, So i cancelled at indigo.

When i checked back with easemytrip, they have no clue of what indigo refunded to them, they are not even aware of additional payment I did for the rescheduling (I used easemytrip only to do the rescheduling and made extra payment for it). The customer care person told me they will check with the airline how much refund is done? Really - do you have any accounting systems? Any tracking of money credited into your bank account for ticket cancellations or ticket rescheduling?

This is a joke, don't book with them. Big hassle. They have non-functional systems when it comes to rescheduling and cancellation, or maybe they want to cheat on customers