I bought shoes from what turned out to be a Chinese scam merchant. I ordered size 13 US Mens shoes, they arrived 6 weeks later. The shoes were a size 11. I tried contacting their customer service, they refused to respond back. I contacted Pay Pal to intervene. PayPal got them to respond, however the Chinese ripoff merchant wanted me to pay for shipping back their product that they screwed the order up on. I told PayPal that I need the merchant to pay for their own shipping and I am already out of money on the order as it is for something that is not my fault. PayPal decided against me and for the merchant. Dont buy from these Chinese thieves they will screw you every time.