James B.

Horrid customer service! I recently bought an iPod touch from Amazon (the actually site, not a reseller listed on the site) and recently got a phone call from them saying I now owe a collection agency $275 for the iPod (note, this call was from Amazon, NOT the agency).

After the first call this morning (November 3rd) I called Amazon back to ensure this wasn't a spoof of some sort (seeing as the number was 5 digits). After talking to Amazon the first time, I was told that the reason I owe money was that I did not have the funds needs to pay for the iPod when they tried to charge me yesterday (November 2nd). I was also told that they had contacted my bank-which, after a talk with my bank, they didn't do-to ensure I had the funds needed at the time of ordering (October 20). After the explantion of Amazon's poor charging times, I was told to contact the collection agency to talk to them.

So I did. I couldn't get in touch with them [the collection agency] so I called my bank for suggestions on my next step. I was told to call Amazon back, which I did. After having to explain to them [Amazon] what I was told earlier, I was contacted to a three way call with myself, the Amazon rep, and a rep from the collection agency. The agency was rather gruff with me, but I was rather pissed, and was trying to get a simple answer out of the Amazon rep who was still on the line: why did you send me an iPod without being paid(To me, this seems like a horrible business trait)? Instead of an answer to that, I was told that my account number (since I "paid" for the iPod directly from my bank account) must have been typed wrong. To which I asked why Amazon didn't tell me at the moment of this realization on their part.

All said and done, I will NEVER use Amazon again. I realize I am only one person not using a multi-national company, but due to this terrible way of dealing with not only their customers, but their money.

Fantastic service! The site is a little unprofessional at times, but hey, I'm buying jumping stilts! Anyways, the prices are great, the shipping is also cheap, and the customer service is incredible! I got an email from someone in the company at ever step of the process: from order placed, to order shipped! Best site to buy any sort of bocks (jumping stilts) from, hands down!

TERRIBLE service. I purchased a set of binding from this site, and bought ground shipping with it. The terms and condition are worded in such a manner to make is appear that orders will ship within 7 days or less, when in fact the ship in 10 business days! I tried to get in contact with the company to check on the status of my package: twice by email, and six times by phone, and NEVER got a response. That is, until I tried to get a refund through PayPal, and I got a rather condescending email from one of the higher-ups on the company within minutes of asking for my money back. Needless to say, I am VERY disappointed in the customer service and shipping prices/times, and recommend to ANYONE to stay away from this site!

EDIT: I FINALLY got the refund from them about three days ago, but, like getting any sort of contact from them, I had to get PayPal to do it. Wish I could rate lower, but I can't. Poweriser.com seems a very money hungry company, that will ONLY do something for you if they fear losing your money, and will delay giving that money back!