Responsive support, that´s about it. Most tips you get from them is to "consider an upgrade", or they´ll just send you links to lenghty tutorials including downloading FILEZILLA for downloading/uploading your minecraft world.
I bought the cheapest server, however I went for the premium option for more RAM. The basic slot number was 24, I set it manually to 10, and there were max. 6 people at the same time. The server lagged as hell and like stated above, support told me to consider an upgrade, or download my world using filezilla.
Did not get a refund as the purchase was older than 24 hours.
Stay away from this $#*!. The support only pretends to help and just want you to either give them more money or download a f** mallware.