james m.

Hello, up till this week I would have rated 5 stars always! The only problem I have is on damaged goods. I ordered a subwoofer (10in bazooka tube) and upon arrival it was damaged. I talked to gil at customer care and he was wonderful! He got my replacement here in 3 days! The problem was the day after gil call, I got a threatening email saying my card would be charged if damaged goods not returned within 14 days. It seemed like I was trying to steal or fraud in some way, and that was offensive. Maybe wait a week after return order to send threatening email. It makes customer feel dirty. However, on the bright side, I love your company! Always helpful friendly and competitive pricing. I will definitely continue business with you, just thought I'd give a suggestion. Thank you for listening.