I had a close accident with a driver and wanted to report them, and I also wanted to see if I could find any more information to tell the police about this vehicle since I didn't know the year or anything like that. Thanks to this service, I at least know the year, but it said the owner information would be in the paid report. It was not, so I contacted customer service who informed me that the drivers name is simply not available for the plate that I searched and I kindly asked if I could have a refund back on my account here since there wasn't much of anything on that particular report. (Nothing that wasn't already free knowledge) She refunded it back to my card instead! It was so very kind and though I believe she said she closed my account, I hope she didn't because I will be back here again just because of how friendly and helpful Jane was with me. She needs a raise! I will tell anyone who wants to report an aggressive driver to come here to find out the car information to be able to report them. You're saving lives! Thank you!
Hello Jamie,
We appreciate you leaving a 5-star review! Thank you for sharing your experience, and we're thrilled to hear that Jane provided you with exceptional assistance. We apologize that we were not able to provide you with the vehicle's owner's information. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
We're glad that Jane was able to process a refund for you, even though it was mistakenly refunded to your card instead of your account. We value your feedback, and we'll make sure to recognize Jane for her outstanding customer service. Rest assured that your account will remain open, and we'll be more than happy to assist you in the future. So thank you for your kind words and we're glad to hear that you will recommend us to others. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a great day and stay safe!
Sincerely,
Jone
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315