Jan A.

After requesting a slew of "proof" I was a customer of the company I was reviewing they finally accepted a private correspondence as sufficient evidence. Despite my express directive, they handed over my personal data to the company in question. They then refused to give any reasonable explanation for why they did this and were quite dismissive, instead demanding more personal information from me.

Kiwi knew for weeks one of my flights was canceled but didn't notify me. I found myself stranded in Brussels frantically trying to get things sorted out with Kiwi, who lied over and over again. I only found out they had been notified about the flight cancellation after initiating a claim with the airline, who provided the email they sent to Kiwi two weeks prior about the flight being canceled. As a result of Kiwi's negligence and incompetence, I missed a family gathering and a business meeting, costing money and immense frustration. Had Kiwi performed their contractual duty and notified me about the flight change I could have rescheduled. After immense pressure and hours on the phone, Kiwi did pay for a hotel, all the while trying to pretend they were doing me a favor and lying, saying the airline canceled unexpectedly. Of course, they didn't compensate me for the cost incurred due to their negligence and incompetence, such as of food in an expensive city, incidentals, hotel taxes, and the inconvenience of missing my meetings and family events. Then they tried to offer me a $50 coupon to delete the review... as if I would ever give them more money and another chance to screw me. Avoid this company, not only are they incompetent and negligent, they are also liars. I have the emails to prove all of this and will be escalating it to the proper regulatory authorities.