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The ring was actually nice but too bad the customer service is non-existance, I ordered a ring but it unfortunately didn't fit due to the comfort fit(dome shape) and I had to go back to England before I could exchange it in the US by post. Sent an email about paying more for exchanging it because I was overseas but never got the reply back. Its a shame because the ring was actually lovely but the customer service is just disappointing..
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The first time I dealt with Tungsten Fashions pre 2016 was honestly an exemplary experience, the...
I will never, ever order from this communication at all. No product received no track in...
We are in the office each and every day from 8 a.m. - 5 p.m. and our staff works over 14 hours, plus a day. We are sorry if we missed your email. We are doing the best we can to keep up with orders with a third of our normal staff. You said you are overseas - in this country, people are getting paid more to sit home and do nothing than to work. As our staff here works 14, 15, 16+ hour days - we are sorry that we missed your email. We are.
There is an exchange form that comes with every order - it is simple and we do that for a reason. Simply use that form, send the ring back to us and it will be exchanged. Unless there is something you are requesting outside of a normal exchange, it is simply that simple. If you could give us a call at 617-340-3320 or email us at support@tungstenfashions.com - we will get back to you, just like we did with this review, within hours. Thank you - TungstenFashions