I've read these negative reviews but I had a very positive experience.
My order came quickly and was packaged beautifully.
I ordered an authentic Tribal Dance Shaft, yes the artist is Indian, I checked him out. I also ordered a Pat King painting on wood that is superbly done. Finally was able to get my wildlife flatware which I love and had been eying for some time.
The proprietor has her procedures for delivery and exchanges under frequently asked questions on the web site. They don't charge for delivery just a five dollar handling fee. My package was large and at 9 lbs. That's a good deal in my book. I don't see a problem with a restocking charge and delivery charge on clients part if needs exchange or item defective.
This is not a large company and company does state upfront it's fees and prices as I stated. It's up to the the consumer to read info prior to buying.
I love the products they offer and I highly recommend you give them a try. Especially the authentic Indian art.
Verified buyer