Janette Gisele R.

I am a bit dismayed at the outcome experience I had with my Greyhound ride. I took a bus ride from Las Vegas to Los Angeles Union Station (Schedule 6414). This was not my final stop but it turned out to be this night. When I arrived in L.A. My bus that was to arrive at 10:30pm never showed up. By midnight, I personally went to the Union Station counter to find out WHAT was going on. My Greyhound App NEVER even updated a missed bus or a canceled bus for the night. Turns out, I was given a new ticked for the NEXT DAY at 5:30AM! What is a woman to do in downtown L.A. Who knows no one? Many of the patrons ended up sleeping overnight on a cold bench at the station! This is not safe for anyone let alone a female! Additional fees were added in order to not sit on a cold bench for the next FIVE hours! This experience was unsafe, unprofessional, zero communication, no apology or explanation to the customers, and left to defend themselves to their own devices! Some customers had no charge to their phones, and could not call for Uber. I am requesting for my reimbursement! Should you decide to take a Greyhound bus, ask ALL these questions of outcomes, and what your rights are as a customer, should this happen to you?