Janet W.

This is the second time she happened to find a bank charge over $100 for a Walmart+ membership and she knows of others here that has happened to. We are both very aware of Walmart's continuous efforts to recruit new + members. So far I am okay but I shop the website for either a curbside pickup or delivery. She was in the actual store both times it happened to her. She and I are both very careful that we do not accidentally agree to memberships. She did call Walmart and they said they would take care of it but I consider these unagreed-to charges criminal and want to warn other people about this happening. It is very, very sad but in the last few years there seems to be a tremendous increase in illegal and quasi-legal scams everywhere I turn and in every sort of company. I have already reported at least 3 other companies and websites this week.

I searched for a truly free old obituary site and newspapers.com came up. It says it will give you a free 7 day trial BUT IF YOU TAKE THE TRIAL as I did, IT FIRST REQUIRES YOUR CREDIT CARD INFORMATION and NEVER TELLS YOU THE AMOUNT YOU WILL BE BILLED after the trial period. That stopped me from giving it any credit information but they may still have my email address because I did initially agree to a free trial. That is just how a scam site does it. NEVER GIVE A COMPANY THAT IS NOT UP FRONT ABOUT ITS BILLING ANY INFORMATION - EVER! I suspect many, many other sites like it are scams too. Anyone can register a site name and make it seem legitimate.

There are multiple issues primarily with their website programming. Many, but not all, of their customer service people just dismiss my complaints in a VERY chauvinistic way, not taking anything I report seriously. For the last 3 months many times when I try to add an item to my monthly autoship order it never makes it there - or even to the cart they think I am routing it to in my stupidity. This has never been fixed so just keeps happening over and over and over. Well now I am done with Chewy. I have had more than enough of their oh-so-so-smug self-satisfied ways! There must be another company that would be happy to feed my 5 dogs and 3 cats without all the hassle or undisguised customer-unfriendly treatment.

For my accompanying picture: My invoices were from a month ago and no longer available so I took a copy of my last purchase from the Chewy website and placed it here in a Google Doc which I copied below

PLEASE REMOVE THE FOLLOWING FROM MY REVIEW. It will not let me copy this to your "picture" box and for some reason Microsoft is NOT transferring my iPhone pictures to the computer.

Account › Orders › Order #*******451
Order #*******451
Placed on Oct 31,2022
View or Print Invoice
Sent to

Paid with
Xxxxxxxxxxxxxxxxx
Summary

Item(s) Subtotal:
$293.48
Flat-Rate Shipping:
FREE
Autoship & Save Discount:
-$12.44
Sales Tax:
$23.19
Order Total:" $304.23 Delivered Tue, Nov 1