Janice A.

I purchased a cordless vacuum cleaner last year for £129.99 which came with 20 FREE microfibre cloths worth £20. Unfortunately, after about 11 months the suction on the vacuum cleaner began to reduce significantly so I have had to return it. The company have only refunded me £112.65 and will not refund the amount I originally paid. Ideal World TV says that the £17.34 is for the FREE microfibre cloths and I would need to return these as well for a full refund (as if I still have these after that length of time?). If these were advertised as free, how can I be charged for these? I have complained several times now and am just sick and tired of the long-winded correspondence with them so will have to write this amount off.
Just beware that if you have to return a faulty product which came with a "free" gift you will only get a part refund.
Obviously "free" is not free at Ideal World TV.