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Janice M. B.

New Jersey, United States

Contributor Level

Total Points
268

2 Reviews by Janice M.

  • Officetree

6/9/21

This company charged me $49.98 for what I was told was a free phone number. They advertised that the phone number was free then charged me for the service. Gerry in customer service will surely gaslight you and refuse to close your account when you refute the charges. He made himself sound "helpful' and said that it was a waste if he closed it now, as it was paid for 2 months, but to let him know if I really wanted it closed and he would 'force close' it. Companies like this rely on you not taking the time to attend to it a second time, which is exactly what happened. Then, he told me they would only give me half of my money back and it's been over a month and this has not happened. I was contacted by another employee and told that if I take my review down, they would give me my money back.

Though they have since removed this from their site (after my review), the theme of FREE ran through their whole website... but it's just not real.
On their home page was "Give your business a backbone... free!
6 easy-to-use applications. ONE look & feel." Or on every application page (except for the phone, the only one I received and which they took down after I refuted the charge), in their "Common Questions" section "DO YOU REQUIRE A CREDIT CARD?

Not for the free plan. Remember, free means free. So what are you waiting for? Click the button on this page." and "HOW CAN YOU OFFER THIS FOR FREE?

We offer other applications or paid service plans, too. Perhaps you'll sign up for those, but if not, free is free and we hope you'll tell a friend about us."
On Linkedin they say they are FREE!
Turns out, they did offer a free phone number, but not a free service for it. They ran one of those 'this offer is valid for x amount of time' timers to rush you through the process and to not have time to really read everything. Yes, I should have known better, but 7am and half asleep, I fell for it.

I see they have since changed their false advertising but are still bullies and intentionally unclear and deceptive and aggressively threatening to their customers. For example, when they charged me the $49.98, I was told it was for 2 months worth of service upfront. When they say "4 month minimum" or "2 month minimum", be aware that they will charge you in bulk for these months before you even use the service (which I never did). Also, in their contract, they illegally (according to the FTC at https://www.ftc.gov/business-guidance/resources/consumer-review-fairness-act-what-businesses-need-know) have threats to charge you daily (which they are currently emailing me about) if you write a negative review about them.
Take my advice and run, don't walk when you see www.officetree.com!

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Legal A. – Officetree Rep

FACTS: This reviewer provides psychic readings and her review speaks more to her than it does to us. She saw an offer on a different web page for a free version of a completely different service (a software service) we offered and used that to demand free telephone service. We have never in our history provided free phone service. We incur costs on the phone network and our thousands of happy telephone service customers understand that we are a business which charges for our phone service. One must question why she typed in her credit card if she expected everything for free? Her story doesn't add up. We nonetheless offered her a full refund but she declined. Sometimes people -- like this "psychic" -- believe they see things that just aren't there. This is one of those times. She even wrote in her review that she was "half asleep" (when signing up). Our honest customers know you can't just find one little thing for free on a completely different page of a website and then expect everything else from the company to be free, too. It seems psychics live in a parallel universe where reality and treating people fairly is unimportant.

  • Bark

6/9/21

Great service! Lots of possible matches and one is perfect for my needs! She specializes in photographing artwork (which is ridiculously complex!). I am very happy with my experience!

Tip for consumers:
Really great for finding exactly the service you are looking for, no matter how small of a niche!

Service
Thumbnail of user barkt
Bark T. – Bark Rep

Hi Janice,

Thanks for your review.

It's great to hear that we could help you with your search for the right professional!

Kind regards,

The Bark Team

Janice M. Has Earned 4 Votes

Janice M. B.'s review of Officetree earned 4 Very Helpful votes

Janice M. Has Received 2 Thank Yous

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Bakery L. thanked you for your review of Officetree

“Same problem here!”

Thumbnail of user craigf297
Craig F. thanked you for your review of Officetree

“I agree. I paid up front for a year after my Mexican cell phone number was accepted and within hours realized I couldn't use there service. 7 day free trial? NOPE - Still haven't received my refund. Fraudulent crooks.”

Janice M. doesn’t have any fans yet.

Janice M. isn’t following anybody yet.

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