vandpool g.

Back on Feb. 7,2024 at 10:15 AM I purchased a Clarke Racing gas tank from Motosport.com over the phone. At 10:35 I got an email conformation of my order. Then on Feb 14,2024 at 8:34 PM I got another email from Motosport stating my item was on back order till April 11,2024. I found this weird because the Clarke website states for customers to allow 3 weeks lead time for orders not 8+ weeks,

Clarke Racing claims they did not get the order from Motosport till the 14th the same day Motosport sent the update. They also claim they shipped the gas tank on the 26th and the carrier picked it up on the 27th. I contacted Motosport about what Clarke said and on 8 March I got a reply they have no updates on the order status!

Either Motosport doesn't know what is going on with backorders or Clarke Racing is lying and since I got the email from Motosport stating that the tank wouldn't be available till April 11 the same day as Clarke says they got the order from Motosport (a week after the order was placed) and Clarke says the tank was picked up by the carried on the 27th withing the 3 week lead time, I would say the problem is with Motosport!

On November 20,2023 I placed an online order for 3 items and a hold was put on my credit card for the amount of the order. According to their website the order should be delivered in 6-10 business days after the order is placed. As of November 28, the package had not shipped so I contacted them using their website contact form which said I would hear back within 48 hours as of today Dec. 2,2023 I have heard nothing! But on November 30 they sent an email saying my package had been shipped which was a lie the only thing they did was create a USPS label and charge my credit card for the items. As of today, USPS is still waiting for my order to be received and I am still waiting to ship a package that the items are needed for! I guess since Hancock Fabric's went out of business JOANN's think they are the only big company left so they can jerk customers around! Wonder how long before they learn to stay in business you have to keep the customer satisfied and are having a going out of business sale!