Jayk S.

I'd really love to give Lulu a good review. I really would, but I can't. I ordered a first copy of my book from both Blurb and Lulu to compare the quality, and Blurb's book came in within a couple of weeks. Lulu's never did. A month later I contacted support, and I was pleased with their quick response and promise to send me another copy free of charge. That copy took over a month and they also sent a black and white version for whatever reason. 1 point for Blurb, 1/4 of the time.
I loved the quality of Lulu, a little more than Blurb at that. I ordered another book and AGAIN a month later nothing. Same story, contacted them again and they supposedly sent another. I ordered this second book on Feb. 15, and it is now the 28th of April and nothing. I've really wanted to get this book up and running, and I would really love to do this through Lulu, but they're just not delivering (literally).

I was initially pleased with Blurb's print quality of my first book... then came in my order of 5. A couple of them had misprint problems; random giant numbers and info printed that I had nothing to do with, a book starting at page 103, a book with the title page in the middle, and so on.
Hopefully Blurb's customer service can resolve this because I'd hate for customers to be disappointed in me for Blurbs mistakes.
Edit: Blurb customer service was quick to respond and sent two replacements free of charge.