So last night I spent a half hour waiting for them to answer the phone when they finally did I spent 20 minutes going in circles with them explaining the problem with a decades old phone that they couldn't figure out. The customer service representative told me to go to the Verizon store near me and they couldn't figure it out either. So when I got home I started looking for a way to bypass the issue and in a few seconds I found one that they apparently had no clue about. Now it's been a long time since I was using Verizon and I can say I never will again, they really went down hill in a few years