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This is an update from my previous review. I had purchased a sectional which was horrible, so LazBoy gave me the option to either order the same sectional again, only to be told that it may come out the same way again or order something else, which I did. I ordered an individual recliner and a couch even though my heart was set on a sectional. So once again I had to wait months for my order but I was allowed to keep the sectional in the mean time. When I finally got my order, I tried the recliner but wasn't too impressed with it. But then I tried my couch. The couch came with two end recliners. Each recliner failed to operate properly. They would only open a quarter of the way and then stop. "SO HERE WE GO AGAIN!, I thought. So I notified LazBoy about it, they sent out a repair person, who tested it out only to tell me that they'll have to order parts. These parts were then shipped to my house weeks later. And then I had to make an appointment to have these parts replaced. And that's what happened today. My couch was in several parts after the repair person dismantled it. He put the new parts on, put everything back together only to see that one side wasn't working properly. He told me that LazBoy will be notified of this and it'll be up to them what happens next. Like I said before, "There is no more quality control in the industry business in this country." NO ONE TAKES PRIDE IN THEIR WORK ANYMORE! It's all about the MONEY. This whole incident is so frustrating, that I'm so sorry I made this mistake in dealing with LazBoy. I hope this complaint saves other consumers from the same headaches! Plus, a bad scratch was made on one side of the recliner.
Tip for consumers:
Approach with caution
Products used:
Couch
I went with Lazboy because it used to have a good reputation, but not anymore. In December 2021, I ordered a leather recliner and a sectional. Nearly 8 months later, they were finally delivered. The leather recliner had a horrible odor. It smelled like a horse! I was told that the smell will eventually go away. It only took six months to do so. As for the sectional, it looked like amateurs made this piece of furniture. It had so many mistakes, I wondered where was the quality control which I now know no longer exists. The center section sits lower than the rest of it on both sides. And the back framing is off and uneven. The two loveseat sections have seat pillows where one sits further out than the other. It's just a cheap looking piece of expensive junk. Customer care told me that I could have it redone, but there's a chance that it may end up the same way. So what does that tell you?
Tip for consumers:
Do it
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